02-10-2020 07:47 PM - edited 02-10-2020 07:49 PM
I have bought this HP Pavilion Gaming Laptop 15-cx0xxx since 4-5 months ago.
OP: Windows 10 Home 64-bit Version: 18362.592
CPU: Intel(R) Core(TM) i5-8300H CPU @ 2.30GHz
RAM: 8GB SK Hynix 2667MHz
GPU 1: Intel(R) UHD Graphics 630
GPU 2: NVIDIA GeForce GTX 1050 Ti (4GB)
lately when I plug the charger it charge very very slowly (1% in 20 minutes) , I have to plug/unplug the charger 6 or 7 times or restart it 2 or 3 times or open some game that requires the Nvidia GPU to work so it charge better to make the battery charge correctly.
I tested the components with Hp Support Assistant , I noticed that when the problem happens that the current is about 227 mA, but in normal status it is 10 times that value.
I updated drivers and tried multiple solutions still the same.
so is it normal ,am I missing something and I shouldn't do this stuff or I should be more concerned ???
02-13-2020 01:22 AM
Welcome to the HP Support Community. I'd be happy to assist you with the charging issue.
If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.
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02-14-2020 10:53 AM
Thanks for replying, @Asmita6658
I've already tried those steps except unplugging the battery because it is internal.
My warranty is probably out and my region is Syria so I don't think they will be able to help me, I tried contacting my local dealer,
they said: the problem is because of the low voltage of the city electricity. I measured the voltage, it wasn't too low (180-220 V) and I tried running a game "PES2019" approximately for 8 minutes the charging was fine and I had no problem until I was reading a pdf book while charging the charge rate stoped at 99%.
I don't know if it's an issue or a safety system for the battery, I am afraid that it is a safety system and my actions will affect the battery bad.
Sorry for the long reply, I had to explain the problem and Thanks again for helping.
02-14-2020 05:10 PM
Thanks for keeping us posted
Yes this might affect the Battery lifetime due to lower voltage. But that will be a later concern. As of now since the voltage is low, even with the AC Adapter connected you might not be able to use the Notebook as designed especially when it comes to running heavier programs and Apps
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
I Am An HP Employee