Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post
HP Recommended

My New HP Laptop Doesnt Recongize the Charging Cable

Hp Pavilion Gaming Laptop
Microsoft Windows 10 IOT

I Just recently bought a HP Pavilion Gaming Laptop less then 2 weeks ago.  I had it set up plugged in and charging for a day and have been using it when it was plugged in.  Today when I got up to unplug it it shut down completely.  I plugged it back into the charger and it didn't turn on or state it was charging what so ever.  Looked in both the charging ports from the computer and from the ac cord no damage to either. I looked up my warranty and it said it expired back in may but I just got it Last month. 

20,034 15,369 312 1,176
Message 2 of 2
Flag Post
HP Recommended

My New HP Laptop Doesnt Recongize the Charging Cable



I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

I work on behalf of HP
0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation