cancel
Showing results for 
Search instead for 
Did you mean: 
Sherif-Osama Tutor
Tutor
6 4 2 1
Message 1 of 7
295
Flag Post
HP Recommended

Solved!

My Nvidia graphics cards throttles

HP ENVY x360 - 15-cn0006nx
Microsoft Windows 10 (64-bit)

Hello.

 

I know that my envy is not a gaming laptop. It has a nvidia mx150 4gb. I bought laptop for general use and light weight games.

The problem is that the Nvidia card throttles at 70 celisuis and drops fps to 15 or 20. 
I am wondering that my notebook has a dedicated graphics card but i can't use it as it jumps to 70 celisuis in a medium resolution light weight game like Dota2. 

 

Am i doing something wrong? or it's a configuration problem!

 

Thanks.

6 REPLIES 6
Provost Provost
Provost
10,933 10,232 1,026 2,986
Message 2 of 7
286
Flag Post
HP Recommended

Solved!

My Nvidia graphics cards throttles

Is this happening when plugged in to the AC cord or on Battery?

Reply
0 Kudos
Sherif-Osama Tutor
Tutor
6 4 2 1
Message 3 of 7
279
Flag Post
HP Recommended

Solved!

My Nvidia graphics cards throttles

On AC. I tested it now on battery it worked fine. It's 65w btw.

Reply
0 Kudos
Provost Provost
Provost
10,933 10,232 1,026 2,986
Message 4 of 7
268
Flag Post
HP Recommended

Solved!

My Nvidia graphics cards throttles

Strange that is lagging on AC and not battery.

Have you set your Nvidia Control Panel to run a maximum settings?

Go to Manage 3D Settings and over to Global Settings tab.

Scroll down to Power Management Mode and set the drop down box to Prefer Maximum Performance.

 

If you see a box under Global settings for Preferred Graphics Processor, choose the MX150 card, not Auto Select.

Screenshot_2018-10-26 Re Hp omen laptop is lagging.png

 

Reply
0 Kudos
Sherif-Osama Tutor
Tutor
6 4 2 1
Message 5 of 7
260
Flag Post
HP Recommended

Solved!

My Nvidia graphics cards throttles

To be clear i tested on battery for 5 minutes only as ususally i play on AC. I already did that but for the specific game i want to play.

 

I will explain what happens
first GPU clock is constantly at 1700mhz until GPU reaches like 75 to 80 degrees.

Then GPU clock drops to lower levels like 300 mhz until card reaches 69 degrees again.

Then sometimes it stucks at 300 and 500 mhz. and sometimes it comes back to higher levels but still lags and

drops again to very low clocks regardless the performance needed.

 

I am confused is it a pure heating problem OR the GPU doesn't get the power needed to perfrom well. Have no idea.

Reply
0 Kudos
Highlighted
Sherif-Osama Tutor
Tutor
6 4 2 1
Message 6 of 7
249
Flag Post
HP Recommended

Solved!

My Nvidia graphics cards throttles

Finally i knew the problem. It's HP Command center. It has thermal profiles (HP recommended, performance, comfort). In

my case it was HP recommended by default. Which clearly has very conservative thermal points. I tried performance the GPU temperature reached aroud 80 celisius without throtling. 


Please HP next time tell your customers about these default preferences. Yeah the default is the most suitable but how should i know about HP command center.

 

Anyway thanks Dean for your help. Appreciated.

Reply
0 Kudos
Provost Provost
Provost
10,933 10,232 1,026 2,986
Message 7 of 7
226
Flag Post
HP Recommended

Solved!

My Nvidia graphics cards throttles

Thanks for the update @Sherif-Osama 

Apparently HP is putting this HP command center in a few select X360 model now. I will make a note of it as I dont do much support in that section of the forum.

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation