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HP Recommended
Omen 15-dh1070wm
Microsoft Windows 10 (64-bit)
  • My processor is abnormally overheating very quickly when I open the game, forcing it to shut down due to high temperatures. the exchange of thermal paste and cleaning has already been carried out. my laptop is brand new and came up with this problem. I can only play when I limit the frequency of the processor. BIOS Version F.20
  • image 1 - notebook working with basic functions limited to X25 frequency
  • image 2 -notebook working with basic functions without frequency limitations. running at its factory configured maximum performance.
  • image.pngimage.png
1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@VitorPanini

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I understand that your HP notebook CPU is  overheating after replacing the thermal paste,

  • Perform a hard reset. Performing a hard reset can reset recorded thermal values in memory and enable you to use the computer again, even if only for a short time to access and save any important files before service.

For more information on performing a hard reset, see Use Hard Reset to Resolve Hardware and Software Issues.

  • In some cases, updating the BIOS might help prevent this error from occurring. For more information on how to update the BIOS, see Updating the BIOS.
  • For more information on reducing heat inside your computer, see Reducing Heat Inside the PC.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

View solution in original post

1 REPLY 1
HP Recommended

@VitorPanini

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I understand that your HP notebook CPU is  overheating after replacing the thermal paste,

  • Perform a hard reset. Performing a hard reset can reset recorded thermal values in memory and enable you to use the computer again, even if only for a short time to access and save any important files before service.

For more information on performing a hard reset, see Use Hard Reset to Resolve Hardware and Software Issues.

  • In some cases, updating the BIOS might help prevent this error from occurring. For more information on how to update the BIOS, see Updating the BIOS.
  • For more information on reducing heat inside your computer, see Reducing Heat Inside the PC.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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