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‎08-05-2023 12:15 PM

HP Recommended
Product: OMEN by HP 15-dc1524na
Operating System: Microsoft Windows 11

Hello, I have checked the forms and basically it doesnt cover my issue, my HP Omen 15 laptop thats less than 1 year old is overheating in performance mode when IDLE it has a intel core i7 9th gen and a rtx 2060 and when i open games my cpu usage doesnt go over about 15% if anyone can help me out please let me know!

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1 REPLY 1

‎08-08-2023 12:51 PM

HP Recommended

Hi @CarCar30 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

 

I see that you are facing heating issues.

 

Kindly refer to the steps on this link under "Performance Control with Thermal Control" and let me know if that fixes the issue.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a good day.

 

Treeko

HP Support


I am an HP Employee

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