• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended
OMEN by HP - 17-an005nv

Hi. It's been about a week that my laptop has started randomly shutting down. I didn't change or update anything that I know of. I've run all sorts of tests on the Hardware Diagnostics tool, and only the battery fails (I have it always plugged in because of that). I tried removing the battery to test, and it still shut down, so I'm assuming it's not the battery. It shuts down more often when I'm actively working on it (I use it for design work rather than gaming), but it also shuts down when left alone. It doesn't seem to be overheating. I'm at a loss about what might be causing it. After it shuts down, it won't power up immediately. It will start powering up, then shut down again after a second or so. If I leave it alone for several minutes, it starts up again no problem. Any help appreciated!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.