• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎07-15-2022 03:41 PM

HP Recommended
Product: OMEN Laptop - 15-ek0013dx
Operating System: Microsoft Windows 11

I have a Omen Laptop - 15 - ek0013dx and recently I had to re install windows because of a Boot issue. But when I looked on my device and drivers on file explorer, it said that I only have 27 GB max.

Category:
2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-15-2022 04:42 PM

HP Recommended

Hi:

 

Looking at the product specs for your notebook, it comes with a 512 GB Intel SSD with built in Optane memory.

 

OMEN Laptop - 15-ek0013dx Product Specifications | HP® Customer Support

 

It may be possible that you installed Windows on the wrong partition containing the 32 GB Intel Optane memory cache.

 

What I recommend you do is to use the HP cloud recovery tool to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook.

 

Here is an info link for how to use the utility.  You will need a 32 GB USB flash drive to create the recovery media with.

 

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support

 

You can also read this document for how to clean install Windows on one of those type SSD's if the Cloud recovery tool-created software doesn't work for some reason.

 

Intel Solid State Drive PCIe NVMe Boot Installation Guide

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎07-15-2022 04:42 PM

HP Recommended

Hi:

 

Looking at the product specs for your notebook, it comes with a 512 GB Intel SSD with built in Optane memory.

 

OMEN Laptop - 15-ek0013dx Product Specifications | HP® Customer Support

 

It may be possible that you installed Windows on the wrong partition containing the 32 GB Intel Optane memory cache.

 

What I recommend you do is to use the HP cloud recovery tool to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook.

 

Here is an info link for how to use the utility.  You will need a 32 GB USB flash drive to create the recovery media with.

 

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support

 

You can also read this document for how to clean install Windows on one of those type SSD's if the Cloud recovery tool-created software doesn't work for some reason.

 

Intel Solid State Drive PCIe NVMe Boot Installation Guide

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.