cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
AnirudhR
New member
1 0 0 0
Message 1 of 2
1,681
Flag Post

My SR04XL battery is swollen! Urgent Help

HP Recommended
Pavilion Power 15-cb518TX
Microsoft Windows 10 (64-bit)

I am having the same issues as mentioned in this article. My battery is swollen. Need urgent help ASAP!

 

Purchased in March 2018. Issues started in Sep 2020

Thanks in advance

 

https://h30434.www3.hp.com/t5/Gaming-Notebooks/another-swelling-of-SR04XL-battery/m-p/7722103#M31167

https://h30434.www3.hp.com/t5/Gaming-Notebooks/swelling-of-SR04XL-battery/m-p/7458349

 

WhatsApp Image 2020-09-09 at 14.00.57 (1).jpegWhatsApp Image 2020-09-09 at 14.00.57 (2).jpegWhatsApp Image 2020-09-09 at 14.00.57 (3).jpegWhatsApp Image 2020-09-09 at 14.00.57.jpeg

1 REPLY 1
sandytechy20
HP Support Agent
HP Support Agent
33,610 26,162 1,706 1,934
Message 2 of 2
Flag Post
HP Recommended

@AnirudhR

 

Welcome to the HP support community.

 

This seems to be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation