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‎09-09-2020 02:32 AM - edited ‎09-09-2020 02:33 AM

HP Recommended
Product: Pavilion Power 15-cb518TX
Operating System: Microsoft Windows 10 (64-bit)

I am having the same issues as mentioned in this article. My battery is swollen. Need urgent help ASAP!

 

Purchased in March 2018. Issues started in Sep 2020

Thanks in advance

 

https://h30434.www3.hp.com/t5/Gaming-Notebooks/another-swelling-of-SR04XL-battery/m-p/7722103#M31167

https://h30434.www3.hp.com/t5/Gaming-Notebooks/swelling-of-SR04XL-battery/m-p/7458349

 

WhatsApp Image 2020-09-09 at 14.00.57 (1).jpegWhatsApp Image 2020-09-09 at 14.00.57 (2).jpegWhatsApp Image 2020-09-09 at 14.00.57 (3).jpegWhatsApp Image 2020-09-09 at 14.00.57.jpeg

1 REPLY 1

‎09-10-2020 10:56 AM

HP Recommended

@AnirudhR

 

Welcome to the HP support community.

 

This seems to be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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