Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

My SR04XL battery is swollen! Urgent Help

HP Recommended
Pavilion Power 15-cb518TX
Microsoft Windows 10 (64-bit)

I am having the same issues as mentioned in this article. My battery is swollen. Need urgent help ASAP!


Purchased in March 2018. Issues started in Sep 2020

Thanks in advance


WhatsApp Image 2020-09-09 at 14.00.57 (1).jpegWhatsApp Image 2020-09-09 at 14.00.57 (2).jpegWhatsApp Image 2020-09-09 at 14.00.57 (3).jpegWhatsApp Image 2020-09-09 at 14.00.57.jpeg

HP Support Agent
HP Support Agent
26,904 26,777 1,469 1,541
Message 2 of 2
Flag Post
HP Recommended



Welcome to the HP support community.


This seems to be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link -
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.


I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation