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HP Recommended

Victus 016 Laptop approx 2 years old

 

1 REPLY 1
HP Recommended

Hi @Dermo54,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand you have a 2-year-old HP Victus 16 Laptop that is not accepting the charge and not powering on. Sorry to hear about the trouble you are facing. 

Do you see any light next to the charging port blinking amber or white? Let us know.

While you are getting the details, please try a BIOS Restore on the pc and let me know if this helps to get the device back online.

BIOS Restore :
1) Shut down the computer, keep the  charger plugged
2) Hold down the Windows and B button together while the computer is still turned off.  
3) Turn on the computer and continue to hold the Windows and B buttons until a BIOS Recovery screen appears.  
4) Follow the on-screen instructions and click on OK

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

VikramTheGreat

HP Support

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