My Victus PC doesn't recognize monitors via USB-C, but it did before.

[guacho1]

My Victus laptop recognized the USB-C port for video streaming yesterday, but now it no longer recognizes the monitor. I've updated the drivers, BIOS firmware, and everything else, and I can't find a solution.

[VikramTheGreat]

Hi @guacho1,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Since your Victus by HP 16.1" (16-d0000) laptop was previously recognizing the USB-C video output and now it isn’t, and you’ve already updated drivers and BIOS, here’s a structured approach to troubleshoot:

1. BIOS Restore:

1) Shut down the computer, keep the charger plugged in

2) Hold down the Windows and B buttons together while the computer is still turned off. 

3) Turn on the computer and continue to hold the Windows and B buttons until a BIOS Recovery screen appears. 

4) Follow the on-screen instructions and click on OK.

2. Test the External Monitor and Cable

• Try another USB-C to HDMI/DisplayPort cable, if available.
• Test the monitor with another device to rule out hardware issues.
• Plug the cable in while the laptop is on, and then reboot with the monitor connected.

3. Reset Graphics and USB-C Controller

Sometimes, the graphics driver and USB controller can get into a bad state:

• Press Windows + Ctrl + Shift + B — this resets your graphics driver. You’ll hear a beep and the screen will flash.
• Fully shut down the laptop (not restart), then wait 60 seconds and boot again.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support

[guacho1]

None of them worked and I already tried the cable, it works perfectly, I tested it with my cell phone and another laptop and it did give an image, I also tried to downgrade to Windows 10 and it also didn't recognize the monitor, it's that directly when I connect the monitor via USB-C it doesn't even detect it, that is, it doesn't do anything with this laptop, I don't know what else to do...

[guacho1]

And you might wonder why I don't connect it to my laptop's HDMI, but it doesn't work, but it's because of damage it had a few months ago, but the USB-C was working perfectly during that time.

[VikramTheGreat · Accepted solution]

Hi @guacho1,

Thank you for getting back. Please let me know what kind of damage occurred on the PC earlier. Also, please help us with your HP unit serial number or the product number in a private message for further assistance.
 

Here is the link to find the product Serial number: - Click here

To access your private messages, simply click the private message icon in the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number because we value your privacy.

VikramTheGreat

HP Support