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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎11-20-2018 06:54 AM

HP Recommended
Product: OMEN by HP Laptop 15-dc0xxx
Operating System: Microsoft Windows 10 (64-bit)

My gaming laptop is fairly new and I keep on experiencing that my battery reaches 100% but after a while it"ll go to 93% and tell me it's not charging can anyone please help me with this situation because it is bothering me, the laptop has all the latest driver updates and windows update. 

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-21-2018 12:44 PM

HP Recommended

This is a volunteer venue @Presser

If you have a brand new laptop and its not charging properly, you should contact HP Support for direct warranty help.

 

Contact HP Worldwide | HP® Official Site

Choose the country you are in, then choose Support and follow the prompts.
NOTE: Options and hours of operation vary between countries.

You can also run the diagnostics to see if it reports any failures...

F11 at power on, then go to Component Test>power.

HP How to use Diagnostics

View solution in original post

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4 REPLIES 4

‎11-21-2018 11:40 AM

HP Recommended

Does it take that long to reply?

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‎11-21-2018 12:44 PM

HP Recommended

This is a volunteer venue @Presser

If you have a brand new laptop and its not charging properly, you should contact HP Support for direct warranty help.

 

Contact HP Worldwide | HP® Official Site

Choose the country you are in, then choose Support and follow the prompts.
NOTE: Options and hours of operation vary between countries.

You can also run the diagnostics to see if it reports any failures...

F11 at power on, then go to Component Test>power.

HP How to use Diagnostics

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‎05-13-2019 12:36 PM

HP Recommended

I have the same problem on the same laptop!!! Its super annoying, The problem persists when i switched hard drives with a fresh install of windows

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‎05-13-2019 02:44 PM

HP Recommended

@perbox  You need to contact HP Support for a hardware issue, as pointed out above.

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