04-08-2020 08:43 PM
I have tried every troubleshooting option I can. Used the HP software to run diagnostics and they all come back as Uknown for my battery. Very strange. Just wondering if I should get a new battery and how that all works. My battery just stays at 0% and says not charging. Really appreciate any help. Thanks.
04-09-2020 12:07 AM
I think it is an OMEN by HP - 17-an012dx, its specs
It uses 8-cell, 82 Wh Li-ion battery part # 922977-855 which is N/A from HP Online store
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04-11-2020 01:38 PM
Thank you so much for the speedy and very knowledgeable response. I have reviewed you're response and (after a little bit more research myself) I have gone and ordered that part that you listed in the link.
The part is not expected to arrive until late May/ Early June.
I will let you know how it goes once the part arrives.
04-28-2020 06:17 PM - edited 04-29-2020 08:41 PM
I received the battery early and just finished installing. It worked for a few hours but then all of a sudden stopped charging at 24%. Do you think this could be an issue with the Power Adapter?
Thank you in advance