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My battery will not charge, I think I need a new one

OMEN by HP Laptop 17 - an-012dx
Microsoft Windows 10 (64-bit)

I have tried every troubleshooting option I can. Used the HP software to run diagnostics and they all come back as Uknown for my battery. Very strange. Just wondering if I should get a new battery and how that all works. My battery just stays at 0% and says not charging. Really appreciate any help. Thanks.

- HJ

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My battery will not charge, I think I need a new one

@HandsomeJack311 

 

I think it is an  OMEN by HP - 17-an012dx, its specs

 

         https://support.hp.com/au-en/document/c05573956

 

It uses  8-cell, 82 Wh Li-ion battery part #  922977-855 which is N/A from HP Online store

 

         http://partsurfer.hp.com/Search.aspx?searchText=922977-855

 

Please try

 

   https://www.amazon.com/HWW-Compatible-HSTNN-LB8B-922753-421-922977-855/dp/B07KN17K3S

 

Regards.

BH
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My battery will not charge, I think I need a new one

@Banhien

 

Thank you so much for the speedy and very knowledgeable response. I have reviewed you're response and (after a little bit more research myself) I have gone and ordered that part that you listed in the link.

 

The part is not expected to arrive until late May/ Early June. 

 

I will let you know how it goes once the part arrives.

 

Thanks again,

 

- HJ

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My battery will not charge, I think I need a new one

@Banhien

 

I received the battery early and just finished installing. It  worked for a few hours but then all of a sudden stopped charging at 24%.  Do you think this could be an issue with the Power Adapter?

 

Thank you in advance

 

- HJ

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