My charger laptop is not fonctionning,

[Mery001]

I bought a gaming laptop omenhp it's been 10mounths which means ut's still in the warranty periode , now i have a problem with my charger it's no longer fonctionning and i wanna know if i could change it or have a replacement charger for free. Ps i am in morocco so what should i do exactly

[Irfan_06]

Hi @Mery001,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Laptop charger.

Kindly refer to the steps on this link to Perform component tests for AC adapter and let me know if that resolves the issue.

Perform component tests > Complete list of HP PC Hardware Diagnostics Component Tests > Power Tests > AC Adapter Test

If the test fails, there is an issue with the AC adapter and you will have to replace it.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support