My computer goes through the process of self-sleeping. I can't find out what the problem is. What ca

[ultrastek]

I have HP gaming laptop. Model number: 15-AK002NT

My computer goes through the process of self-sleeping. I can't find out what the problem is. What can I do?

[asmita6658]

@ultrastek

Greetings!
 
Welcome to the HP Support Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, there's an issue with the sleep mode.

Don’t worry, I’m here to help! To better assist you - 

1) Were there any hardware or software changes made? 
 
2) Have you tried any troubleshooting steps on your own before posting here?

While you respond to that, let's try these steps -

Step 1 Hard Reset -

1) Shutdown the computer. 
2) Unplug all the Adapter and peripherals connected. 
3) Remove the Battery. 

Note - This step might not be applicable if you have a computer with built-in battery. 
4) Press and hold down the power button for 15 to 20 seconds. 
5) Plug-in the Adapter and put the Battery back into the computer. 
6) Try to turn on the computer. 

Step 2 Enable the keyboard to wake the computer -

1) In Windows, search for and open the Device Manager.
2) Click the arrow next to Keyboards, and then double-click the name of your keyboard.

3) Click the Power management tab.
4) Select the box next to Allow this device to wake the computer. Click ok.

Step 3 Windows Updates troubleshooter -

Click on this link to run Windows Updates troubleshooter.

Step 4 Windows Updates - 

1) In the search box, type and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

Step 5 HP Support Assistant Updates - 

1) In the search box, type and open HP Support Assistant. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

Also, download and install the Chipset and BIOS from the link below -

Chipset

BIOS

Step 6 Troubleshoot using the Windows Power troubleshooter -

1) In Windows, search for and open the Control Panel.
2) In the Control Panel Search field, type troubleshooting.
3) Click Troubleshooting.
4) In the System and Security area, click Improve power usage.
5) Click Next to run the troubleshooting tool.

Hope this helps!

Let me know how that goes.

To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the  "Thumbs up". 

Have a great day ahead 🙂