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Zion3
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My computer just displays a black screen and I can't get into the computer.

HP Recommended
HP Pavilion Gaming Desktop 690-0028b
Microsoft Windows 10 (64-bit)

So I recently received a new PC and bought a new monitor to go with it, but when i booted it up for the first time, an error popped up that said that a boot device was not detected and to install an operating system on the hard disk. I then was told to download windows 10 onto a USB and plug it into the PC. I did that and went into BIOS and set up the boot order to boot the USB first. It then "blinked" I guess, and the screen went blank. However I know the video still works because I can still change the brightness and type of video through the monitors settings. I just cannot actually go into the computer. I'm at a loss of what to do, I have tried to reset the video driver but nothing happened, I have tried many things but nothing seems to work, However I can still go into BIOS. I just don't know what to do.I honestly don't know if the OS is downloading or if the hard drive is broken. I am assuming It's windows ten because it was made last year.

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KrazyToad
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Zion3

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Please disable the Secure Boot and enable the Legacy boot before the installation. Link: https://support.hp.com/in-en/document/c04784866

 

Also follow the instructions in this Link: https://support.hp.com/in-en/document/c04758961 to reinstall the OS

 

Keep me posted

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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