My computer screen don't work

[LousAnthony]

I don't know what is wrong with the computer but one day I try to use it in the screen was completely shut down I can see the lights on the keyboard on and off but nothing on the screen what do I need to do to get a repair

[praveen196]

@LousAnthony Welcome to HP Community!

I understand that you are getting a blank screen.

Do not worry. I will try to help you.

Please connect the laptop to the external monitor to check the display.

Please perform the below steps and check.

Hard Reset:

1) Shutdown the computer.  

2) Unplug all the Adapter and peripherals connected.  

3) Remove the Battery. ( not for Built-in Battery computer ) 

4) Press and hold down the power button for 15 to 20 seconds.  

5) Plug-in the Adapter and put the Battery back into the computer if it's a (removable battery)

6) Try to turn on the computer and check, If the issue persists continue next step

Set BIOS default and restart:

1. Restart your notebook.
2. During startup, press F10 repeatedly until the BIOS menu is displayed.
3. Once the BIOS menu is displayed, press F9 to restore factory defaults.
4. Select Yes to confirm.
5. Press F10 to save changes and exit.
6. Select Yes to confirm.
7. The computer restarts using the default settings.

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