My computer shut down again

[ayca123]

Dear HP community,

I’m having a repeated hardware failure with my HP Victus 15-fa1008nt (Model 7N9S2EA). I bought it in Turkey on 25 July 2023 and mainly use it for light academic work (coding in R/Python, Word, Excel, research).

In December 2023 (so only a few months after buying), it stopped working, the power button blinked, screen stayed black. HP Germany repaired it and replaced the motherboard and Wi-Fi receiver. It worked again after the repair in January 2024.

On 3 November 2025, it suddenly shut down while gaming (for the first time ever :') and now won’t turn on or charge at all. Unfortunately, I couldn’t back up my data.

The warranty expired in July 2025, but since this is the second major failure of the same kind, I believe it’s a manufacturing defect. I’d like to ask how I can request a goodwill repair (Kulanzreparatur) in Germany and ensure my data is preserved during service. 

I am a master's student and I feel quite desperate about it, I don't know what to do - since I have to save my data and I need a computer asap, also it will be very difficult for me to pay the whole price for any repair if the motherboard changes again or so. Thank you for any advice!

[Sophytaylor6]

You can turn on AutoSave / AutoRecover on your PC. Also use a file recovery software to recover your lost files. Consider adding a Uninterruptible Power Supply to protect against sudden power loss.

[ayca123]

Thanks for your reply, unfortunately I just cannot turn on my laptop now, but I'll keep that in mind for the future 🙂