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glasernh
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My computer will not go to sleep.

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Microsoft Windows 10 (64-bit)

My computer will not go to sleep if it is plugged in, not plugged in, or if i select the Sleep option in the menu. It will not under any circumstance go to sleep. 

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praveen196
HP Support Agent
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Message 2 of 2
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@glasernh Welcome to HP Community!

 

I understand that the computer will not go to sleep mode.

 

Do not worry. I will try to fix the issue.

 

There are a few fixes available to ensure the device goes into sleep mode: 

  

Fix 1 – Power Options 

  • Select the “Start” button, then select “Settings” (gear icon). 

  • Select “System“. 

  • Select “Power & sleep“. 

  • Ensure the “Sleep” setting is set to a desired value. 

  • Select “Additional power settings” in the right pane. 

  • Select “Change Plan Settings” next to the option that you have selected. 

  • Select “Change advanced power settings“. 

  • On the “Power Options” screen, you want to expand each setting and ensure that they allow the computer to go to sleep mode. In my case, the setting under “Multimedia settings” > “When sharing media” was set to “Prevent idling to sleep“. I had to set this to “Allow the computer to sleep“. If you’re feeling lazy, just hit the “Restore plan defaults” button and that should toggle all items to where sleeping is allowed in Windows 10. 

 
Fix 2 – Sensitive Mouse 

If you have a sensitive mouse, any vibration near your PC could be keeping your machine awake. Try these steps to prevent the mouse from waking your machine. 

  • Select the “Start” button, then type “device“. 

  • Open “Device Manager“. 

  • Expand the “Mice and other pointing devices” section. 

  • Right-click on the mouse you are using, then choose “Properties“. 

  • Select the “Power Management” tab. 

  • Uncheck the “Allow this device to wake the computer” box, then select “OK“. 

 
Fix 3 – Network Adapters 

These steps are the same as Fix 2, only you’re checking under “Network adapters”. 

  • Select the “Start” button, then type “device“. 

  • Open “Device Manager“. 

  • Expand the “Network adapters” section. 

  • Check under each of the options by right-clicking and selecting “Properties“. 

  • Uncheck the “Allow this device to wake the computer” box, then select “OK” for each network card. 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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