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‎07-17-2023 06:33 AM

HP Recommended
Product: Victus15
Operating System: Microsoft Windows 11

I bought victus laptop on Friday and store give to me at next day. The same day my adapter is dead. Sunday is holiday. Today I gave to HP authorized service center they took my laptop and said it should be replaced in whole even though technician conformed adapter is dead. Why I have to wait for 5 day for product I bought I don't even reset my data. I lost 55 GB of network data. These all could have been solve just giving me new adapter. Laptop working more than fine. I lost many subscription service day. On top of not knowing when they give my laptop seal which I need to carry and replace in shop. We lost our time and we only have 2 paper as proof. Iam kinda afraid can I just get adapter and done with why complicate things . Service center person don't give proper answer he. He trying to replace whole product. Could you guy do some compensation for amount of time we lost I just want to play before collage start you guys wasting my time I waited for years and only proof that proves I got laptop is 2 paper 

Category:
1 REPLY 1

‎07-19-2023 06:47 PM

HP Recommended

Hi @Shanu10,

 

Welcome to the HP support community.

 

Please help us with the laptop serial number or the product number on a private message for further assistance.

 

Here is the link to find the product number:- Click here

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

 

Alden4
HP Support 

Raj_05
HP Support Community Moderator
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