My game keeps crashing

[Danielomighty]

A game keeps crashing before  play it 

[VikramTheGreat]

Hi @Danielomighty,

Welcome to the HP support community.

Thank you for posting your query. I will be glad to help you.

I understand that your notebook keeps freezing while playing a game. Please try the steps shared below and let me know if this helps. 

Update the BIOS, chipset, and drivers using HP Support Assistant.

Download and run the HP Support Assistant from this Link: Click here

• HPSA will automatically search for all the latest drivers for your Notebook
• Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
• Click Check for updates and messages to scan for new updates.
• 
• Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
• Click the update name for a description, version number, and file size.
• Select the box next to any updates you want to install, and then click Download and install.

Also, ensure Windows is up to date.

• Select the Start button, and then go to Settings  > Update & Security> Windows Update, and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Let me know how it goes.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support

[VikramTheGreat]

Hi @Danielomighty,

I hope this message finds you well. I wanted to follow up on the technical issue that we discussed earlier and confirm that it has been successfully resolved.
 

If you encounter any further issues or have any additional questions, please do not hesitate to reach out to us. We are here to assist you and provide any necessary support.
 

I will be archiving this case for now, however, you can respond to the same thread to continue the conversation.
 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
 

Take care and have a great day ahead!
 

VikramTheGreat

HP Support

[VikramTheGreat]

Hi @Danielomighty,

We hope you’re doing great. We just want to send a follow-up message to check how things are and whether if you still need our help. If you still do, we’re just a DM away.
 

Take care and have a good day.
 

VikramTheGreat

HP Support