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Marethyu
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Message 1 of 2
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My gaming laptop has been stuck on 64 percent for over 6 hours and doesn't seem to change. Help.

HP Recommended
HP PAVILLION GAMING LAPTOP 15

The computer was running smoothly during the whole factory reseting even though it was already four hours in before the problem but it's been 2 years since a full factory reset so I expected as much. 

The problem arose when I noticed that the blue screen where it says 'Installing Windows' with the percentage wouldn't stay lit for a fraction of a second. So after looking at the percentage at that split moment, it has not changed for over 6 hours so I have tried to turn it off and kept it off for a while thinking it was because it was extremely hot, no thanks to it also being over 100 in the afternoon, and when I turned it backed on it still is on the same percentage. I seriously don't know what to do now, am I going to have to go to the geek squad? Or is there something I can do on my own? 

1 REPLY 1
Paul_Tikkanen
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Message 2 of 2
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HP Recommended

Hi:

 

It is 8 hours later...if your notebook is still stuck see if you can make a bootable USB recovery drive using the HP cloud recovery tool to factory reset your PC.

 

If your PC is not working, use another Windows PC with W7 64 bit or newer and a 32 GB USB flash drive, to make a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your PC.

 

Here is an info link for how to use that utility...

 

https://support.hp.com/us-en/document/c06162205

 

You can check if your PC is supported by the cloud recovery tool at the link  below...

 

http://support.hp.cloud-recovery.s3-website-us-west-1.amazonaws.com/

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