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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended
Victus by HP 16.1 inch Gaming Laptop PC 16-d0000 (2V8V2AV)

Greetings, 👋
I hope you guys are fine and doing well!
I was enjoying my experience with my laptop which I bought in the past (March-2022). Everything has been going fine till yesterday when it started hanging (by word hanging I mean the system became very slow, requiring time even to open File Manager).
I'm very tense, I've tried multiple solutions. All the solutions that "HP Virtuals Assistant" suggests to me. Also, I've performed all the Hardware Components tests (Everything is fine, Green Check). But still, my system is very slow. But this problem is with the battery only, when I plugged in the ac adapter and then use it, it works fine. No matter if my battery charged percentage is 90%.
Now, what should I do? All the power tests were passed (Green Check) including the battery! 😔

Best Regards,
--Thank You

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @Wassay15 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

 

I see that you are facing issues with your battery calibration.

 

Kindly calibrate the battery by following steps under this video link.

Also, please follow the below details-

Step 1 Deleting TEMP files 

1) In the search box, type and open Run. 

2) In the Run window, type TEMP and click on Ok. 

3) Delete everything from here. 

4) Use Ctrl + A to select all the files/ folders and Ctrl + Del to erase everything. 

5) Close the window.

 

Step 2 Deleting %TEMP% files 

1) In the search box, type and open Run. 

2) In the Run window, type %TEMP% and click on Ok. 

3) Delete everything from here. 

4) Use Ctrl + A to select all the files/ folders and Ctrl + Del to erase everything. 

5) Close the window.

 

Step 3 Deleting PREFETCH files 

1) In the search box, type and open Run. 

2) In the Run window, type PREFETCH and click on Ok. 

3) Delete everything from here. 

4) Use Ctrl + A to select all the files/ folders and Ctrl + Del to erase everything. 

5) Close the window. 
 

Once done, please go to HP support assistant app in your laptop and update the pending updates

 

please do the same for "Windows Updates " too

 

Let me know once these are done!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a good day.

 

Treeko

HP Support


I am an HP Employee

View solution in original post

1 REPLY 1
HP Recommended

Hi @Wassay15 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

 

I see that you are facing issues with your battery calibration.

 

Kindly calibrate the battery by following steps under this video link.

Also, please follow the below details-

Step 1 Deleting TEMP files 

1) In the search box, type and open Run. 

2) In the Run window, type TEMP and click on Ok. 

3) Delete everything from here. 

4) Use Ctrl + A to select all the files/ folders and Ctrl + Del to erase everything. 

5) Close the window.

 

Step 2 Deleting %TEMP% files 

1) In the search box, type and open Run. 

2) In the Run window, type %TEMP% and click on Ok. 

3) Delete everything from here. 

4) Use Ctrl + A to select all the files/ folders and Ctrl + Del to erase everything. 

5) Close the window.

 

Step 3 Deleting PREFETCH files 

1) In the search box, type and open Run. 

2) In the Run window, type PREFETCH and click on Ok. 

3) Delete everything from here. 

4) Use Ctrl + A to select all the files/ folders and Ctrl + Del to erase everything. 

5) Close the window. 
 

Once done, please go to HP support assistant app in your laptop and update the pending updates

 

please do the same for "Windows Updates " too

 

Let me know once these are done!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a good day.

 

Treeko

HP Support


I am an HP Employee

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