cancel
Showing results for 
Search instead for 
Did you mean: 
happyness699
New member
1 0 0 0
Message 1 of 2
3,995
Flag Post

My laptop didn't turning on and can't charging at all when plugged in.

HP Recommended
Example: Pavilion x360 Convertible
Microsoft Windows 10 (64-bit)

15986341511448528067588624299591.jpg

1 REPLY 1
sandytechy20
HP Support Agent
HP Support Agent
27,649 27,520 1,498 1,586
Message 2 of 2
Flag Post
HP Recommended

@happyness699

 

Welcome to the HP support community.

 

Perform the below steps: 

If the computer does not start, the LED lights do not glow, and the display is black, 

you can perform one or more of the following actions to resolve the no power issue: 

 

(Click on the blue letters to get more details about each step) 

  1. Examine the adapter and power cord for physical damage 

  2. Test the power from the AC wall outlet to the notebook connector 

  3. Start the computer using the battery only 

  4. Check that the lid switch moves freely 

  5. When you have completed the troubleshooting steps, there should be power available to the computer. When you press the power button, the LEDs should glow, and you should hear the sounds of the fan and the hard drive spinning. 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation