cancel
Showing results for 
Search instead for 
Did you mean: 
I_like_bricks
New member
1 0 0 0
Message 1 of 2
111
Flag Post

My laptop doesn’t charge when on . It only charges when off and I tried getting a new driver

HP Recommended
Hp omen
Microsoft Windows 10 (64-bit)

My laptop doesn’t charge when on . It only charges when off and I tried getting a new driver but it’s still not working . Please who knows how I can fix it 

1 REPLY 1
Photoray002
Level 15
Level 15
12,665 12,443 1,306 4,290
Message 2 of 2
Flag Post
HP Recommended

@I_like_bricks 

What is the product number of your Omen?

 

Press Control/Alt/S together for the information menu in windows
Or
Go to the Start menu and scroll to H/HP Help and Support/HP Support Assistant.
Open the Support Assistant and click on your computer in the list.
The Product Number will be listed there.

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation