My laptop freezes

[Mustafaiqbal]

My laptop was freezing and crashing again n again. A repair guy said you need to replace ssd card I replaced and installed 1tb ssd card and installed windows. Updated my system. Bios are also updated. But still it is freezing specially when it's moved a bit or if it gets a bit of hand pressure while using it. Either it gives a blue screen saying something get wrong and then it restarts or it freezes and I'm forced to restart it. What next I should do to fix it?

[Elohi_NR · Accepted solution]

Hi @Mustafaiqbal,

Welcome to the HP Support Community. 

I'd like to help!

To be able to answer you effectively, we need some information.

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

[Mustafaiqbal]

Thank you for the reply.

The product details are as follows:

Model : 16-a0035nr

Product : 1D4H6UAR#ABA

serial : 5CD0411Z6Z

[Mustafaiqbal]

I also reinstalled the graphic driver

[Elohi_NR]

Hi @Mustafaiqbal,

Thanks for sharing the details. 

Since you have already performed the required steps and updated the graphics driver, this seems to need one-on-one interaction with HP internal support via remote assistance.

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!