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josueleiva
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Message 1 of 4
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My laptop hp pavilion gaming gets slow with charger

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hp pavilion gaming 15-ec0xxx
Microsoft Windows 10 (64-bit)

My computer since the month of May is giving problems when being with a charger, it slows down a lot that cannot be restored, the factory equipment now has the bios F.0.5 and if I improve but it is still slow when being with a charger and this is more notable in games that lower the fps with charger and with the battery the games are better and the pc in general I want help to solve this problem

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asmita6658
HP Support Agent
HP Support Agent
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Message 2 of 4
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Hi @josueleiva

 

Welcome to the HP Support Community. I'd be happy to assist you with the performance issue. 

 

Please try updating the computer - 

 

Step 1 Windows Updates -

1) In the search box, type and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

 

Step 2 HP Support Assistant Updates -

1) In the search box, type and open HP Support Assistant.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

 

Download and install the BIOS from this link.   

 

You may also try these steps -  HP PCs - Improving Video Game Performance or FPS

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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josueleiva
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Message 3 of 4
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Hice todo lo que dijeron y no me funciono todavía sigue lenta con cargador 

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praveen196
HP Support Agent
HP Support Agent
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@josueleiva

 

I understand your concerns.

 

In that case, I would suggets you perform the system reset.

 

Windows 10 has a reset feature that repairs your computer by reinstalling the operating system. This feature is recommended for recovery because it reinstalls Windows 10 while either preserving your personal data and customizations or removing all your personal data.

You have a choice of two methods to reset your computer.

  • If Windows 10 loads correctly, see the section titled Perform a Windows 10 system reset in Windows in this document.

  • If Windows 10 does not start correctly, see the section titled Perform a Windows 10 system reset through Windows Recovery Environment in this document.

Have a nice day!!

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