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01-02-2022 01:21 PM
Product: HP Pavilion Gaming Laptop - 16-a0030nq
Operating System: Microsoft Windows 10 (64-bit)
The windows is glitching. Mouse icon can not be moved, I can barely open task manager but then it stops working and I must shout down manually. Should I restart the windows?
1 REPLY 1
01-05-2022 09:48 AM
Thanks for engaging in the HP support community! This is a wonderful location to converse with the community, get assistance and find tips!
Let's perform a hard reset, BIOS defaults steps. Later let him update all the pending drivers.
BIOS defaults steps :
1) Shut down the computer.
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.
3) Press F10 once for BIOS.
4) Press F9 for BIOS defaults.
5) Press F10 to save and exit.
Hope this helps! Keep me posted.
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