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Weannow
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Message 1 of 2
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My laptop isnt working

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Pavilion 15-cx0008ca

My laptop isnt charging. Theres power going through the cord and I cant see any problem with the charger and the jack,  but the light isnt coming on that is by the charger Jack. Would this be a problem with the battery. Or would it still turn on even if it's a problem with the battery as long as its plugged in. 

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asmita6658
HP Support Agent
HP Support Agent
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Message 2 of 2
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Hi @Weannow

 

Welcome to the HP Support Community. 

 

This looks like a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your computer.

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

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