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Mirza_Kibar
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My laptop isnt working

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OMEN by HP - 15-ce002nt

59A26DB0-1F56-4DD9-A347-829D63466AE2.jpeg

Hello my OMEN by HP - 15-ce002nt notebook working this morning I left the home and my laptop wasnt charcing when I came back I cant start it when I plug in the charger a red led is it goes out can u help? I am uploading the photo of led 

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Mirza_Kibar
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https://hizliresim.com/8IXRsK     This is the photo 

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praveen196
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@Mirza_Kibar Welcome to HP Community!

 

I understand that you are unable to charge the laptop.

 

Have you tried with a different adapter?

 

Please touch the adapter let us know is it warm or cold.

 

Please perform the below steps and check.

 

Hard Reset:

1) Shutdown the computer.  

2) Unplug all the Adapter and peripherals connected.  

3) Remove the Battery. ( not for Built-in Battery computer ) 

4) Press and hold down the power button for 15 to 20 seconds.  

5) Plug-in the Adapter and put the Battery back into the computer if it's a (removable battery)

6) Try to turn on the computer and check, If the issue persists continue next step

 

Set BIOS default and restart:

  1. Restart your notebook.
  2. During startup, press F10 repeatedly until the BIOS menu is displayed.
  3. Once the BIOS menu is displayed, press F9 to restore factory defaults.
  4. Select Yes to confirm.
  5. Press F10 to save changes and exit.
  6. Select Yes to confirm.
  7. The computer restarts using the default settings.

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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