My laptop not working properly

[Naveen12344]

I bought my laptop 4 months before and now it not working properly, when I on my laptop after sleep mode it shows black screen and some function not working properly, blink screen and hang issue also, it feels to me like I bought a 20 year old laptop can you tell me why this happening 

[Kuroi_Kenshi]

Hi @Naveen12344,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Update Drivers:

• Ensure all your drivers, especially the graphics drivers, are up-to-date. You can do this manually through the Device Manager or by using the HP Support Assistant which can automatically detect and install any needed drivers.

Windows Update:

• Check for any pending Windows updates that might address compatibility or bug issues. Go to Settings > Update & Security > Windows Update and click on "Check for updates".

Adjust Power Settings:

• Sometimes, incorrect power settings can cause issues. Go to Settings > System > Power & sleep. Under Related settings, click on "Additional power settings" and choose a balanced power plan to avoid aggressive power-saving modes.

Disable Fast Startup:

• Fast Startup can sometimes cause boot-up issues. Go to Control Panel > Power Options > Choose what the power buttons do. Click "Change settings that are currently unavailable" and uncheck "Turn on fast startup".

Check for Malicious Software:

• Run a full system scan using Windows Defender or any reliable third-party antivirus to ensure there is no harmful software affecting your system's performance.

Display Settings:

• Adjust your display settings to a supported resolution and refresh rate. Right-click on the desktop, select Display settings, and ensure the recommended settings are applied.

Perform System Maintenance Check:

• Use the Windows built-in maintenance tool for checking and solving potential issues. Type "System Maintenance" in the search bar and follow the on-screen instructions.

Run HP PC Hardware Diagnostics:

• Use the HP PC Hardware Diagnostics tool to perform a system check. This will help determine if there's any hardware issue. Restart your laptop, and while it's booting up, press the F2 key to load diagnostics.

Reboot in Safe Mode:

• Boot your laptop in safe mode to check if the problem persists. This will help determine if the issue is software-related. If the laptop works fine in safe mode, then a third-party software might be causing the issue.

Restore System:

• If the problem started recently, consider using the System Restore feature to revert your laptop to a previous state when it was working fine.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,