My laptop’s screen stop work without doing anything just close the laptop 15min n open it and it blk

[Ahmad-OMEN]

I was playing fortnite for 20-25min and then i close the screen-sleep and go for eat for 10min and i cone back and open the laptop i see the screen almost full black - when any screen broken the screen become green - same with my laptop but it then turns to black - same not working - but i can hear sounds and the keyboard lights is working please help me i really want to use my laptop soon because i want to study on it. 

Thanks. 

[Photoray002]

Hello @Ahmad-OMEN

You may have to force the laptop to shut down, then reboot and see if it starts up normal again.

Hold the power button down until the system shuts off.

Then power it back on. Does it make any difference?

[Ahmad-OMEN]

nothing change . i connect my laptop with tv and it works but the screen on my laptop doesn’t work. and i can see on the screen of laptop that the screen like broken. when any screen broken the color on the screen is like green and like lines. so i think the problem on the screen it self . but im sure its not broken because i really use it so carefull bcz the price xD

[Photoray002]

You will need to contact HP Support for a warranty issue.

Contact HP Worldwide | HP® Official Site

Choose the country you are in, then choose Support and follow the prompts.
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