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‎10-22-2020 08:42 AM

HP Recommended
Product: HP Omen 15
Operating System: Microsoft Windows 10 (64-bit)

I have a HP Omen 15 (ProdID: 3vt96ua#aba). It is supposed to come with a 1 TB drive as well as a 256 GB drive. When I open File Explorer it shows the C drive with 237 GB of usable space, but the 1 TB drive isn't shown at all.  Is the drive dead or possibly simply not inside?

1 person had the same question
3 REPLIES 3

‎10-26-2020 11:26 AM

HP Recommended

@Darren-ili

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need the product number of your computer.

 

Follow the steps in the below article to find the product details.

 

https://support.hp.com/us-en/document/c03754824

 

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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‎12-01-2020 04:47 AM

HP Recommended

Hi The_Fossette, I have the same issue. My Model is OMEN by HP Laptop 15-ce0xx

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‎12-01-2020 04:53 AM

HP Recommended

Also The_Fossete, for me , my product number 2GU75PA#ABG

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