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‎05-08-2024 03:03 AM

HP Recommended
Product: OMEN Laptop - 15-en0022nw
Operating System: Microsoft Windows 11

Hello

My laptop OMEN 15-en0022nw has been shutting when its not running heavy games (Cyberpunk, Baldurs Gate 3). It`s shutting down for more than a year now. There`s always a blue screen before shutting down. So whenever I use web browser, or some light game (like minecraft, perhaps), or literally do nothing with it, after some time, usually minutes, blue screen will apear and laptop shuts down. I have tried bringing it back to factory setting muliple tiimes, it never worked. All of my drivers are updated. I tries UEFI diagnostics and everything was fine (laptop didnt even shut down, despite the fact that the diagnostics lasted longer than an hour). I dont know what else to do, can you help me?

 

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