My laptop sound inst working properly.

[n1ght]

So, i bought this computer awhile ago, and i noticed now that my speakers aint working well. The sound reproduced by them sometimes (usually when I switch the computer on they are working well) is laggy, crashes and does strange noises. The volume also goes down significantly. The problem doesn't seem to happen with headphones plugged in. Any tip of what i should do to fix this problem? Thank you.

[DavidPK]

Hi,

Can you post back with the full Model No. and Product No. of your Omen - you can usually get this by holding down the fn key and pressing esc, otherwise see Here for a guide on locating this information.

Regards,

DP-K

[n1ght]

Product Nº: E9N33EA#AB9

[DavidPK · Accepted solution]

Hi,

Try the following.

Download the Realtek HD Audio installer on the link below and save it to your Downloads folder.

http://ftp.hp.com/pub/softpaq/sp75501-76000/sp75983.exe

When done, hold down the Windows key and press R

Into the Run window, type devmgmt.msc and hit enter.

In Device Manager, expand Sound, Video and Game Controllers.  Right click the Realtek device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall.

When complete, download and reinstall the Chipset driver on the following link.

http://ftp.hp.com/pub/softpaq/sp76501-77000/sp76608.exe

When the Chipset reinstallation has completed, restart the notebook.

When windows has reloaded, open your Downloads folder, right click on the Realtek installer and select 'Run as Administrator' to start the installation.  When this has completed, restart the notebook again and let windows fully load for a few minutes before checking.

Regards,

DP-K

[n1ght]

It worked. The problem is fixed, i think. Thank you for the help David.

[DavidPK]

You're more than welcome

All the best,

DP-K