My laptop won't turn on

[Koboldmakik]

I have a HP OMEN gaming laptop and today an issue accured that my laptop turned on but after 20 seconds it turned off automaticly for no reason and it has not even booted in to Windows so it might have not even been 20 seconds. 

But if it helps yesterday I was ina video game just in the main menu adn for some reason the laptop went black and after 10-15 seconds it came back and this accured twice after each other and after that I reseted the video card driver and it solved the issue. So my first question would be that it could be related to this issue? And back to the main problem. I already disconected the battery then pressed the power button long then plug it in to power nothing happend then I plugged the battery back nothing happen even after that. I tried to hold the power button for 60 seconds nothing. But intrestingly if the laptop is pluged in it shows that the battery is fully charged but nothing happens if I try to turn it on. So what could be the issue? 

[Irfan_06]

Hi @Koboldmakik,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I understand you're experiencing an issue with your Laptop that is not powering on.

I apologize for any inconvenience this may have caused, I'm here to help you today.

Please follow the below steps to fix the issue.

-Perform a power drain on your PC.

 1) Unplug the power cord from the PC & wall.

2) Disconnect the power cable from the AC adapter if it is a detachable part and keep it aside.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the AC adapter, then connect it to the wall and to the charging port on your PC.

5) Power on the PC and check if it boots into Windows now.

-Try connecting an alternate charger which is compatible to confirm if there is an issue with the charger or try the same charger on another laptop that uses the same type of charging port.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[Koboldmakik]

That will not solve the issue. The issue is with a design flow at the 2023 Omen gaming laptops. The hall sensors are really close to the heatsing and after 5-6 months it stops working so the laptop thing that it is closend apart of that it is open. So yea that is the issue.

[Irfan_06]

Hi @Koboldmakik,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

It seems like an issue with the laptop hardware as you have exhausted all the possible troubleshooting steps to fix it. We appreciate your understanding and patience.

I've sent you a private message with the instructions to get in touch with the HP phone support to assist you further. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support