My laptop wont charge while it's on and plugged up

[AfricanLightnin]

So I just got this HP Gaming Pavillion-17-cd0095r and everything works fine except one thing, the laptop won't charge while it's on. I will plug up the charger to the laptop while it's on but it won't charge. It only charges when I turn off the laptop or if I put it to sleep. Please help

[KrazyToad]

@AfricanLightnin

I have gone through your Post and I would like to help.

Have you tried with a different AC Adapter and checked?

Please reinstall the Microsoft ACPI Compliant Control Method Battery

Step 01. Click on the Start Button
Step 02. Type "Device Manager" in the start search box & open the Device Manager
Step 03. Look for Batteries and expand it by click on the + symbol on the left
Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall
Note: This Battery driver will get re-installed automatically when you restart the Notebook again
Step 05. Please Shutdown the Notebook
Step 06. Remove the Battery and unplug the Power Adapter ( For Notebooks with Removable Batteries )
Step 07. Press and Hold the Power Button for full 1 Minute
Step 08. Go ahead and put back the Battery and connect the Power Adapter and restart

Next update the BIOS from this Link: https://support.hp.com/us-en/drivers

If the issue persists run a Battery Test to confirm the Hardware Functionality

- Hold the power button for at least five seconds to turn off the computer.
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Power > Battery

Let me know how it goes 😊

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