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‎11-09-2019 07:52 AM

HP Recommended
Product: Pavilion 15 cx0058wm
Operating System: Microsoft Windows 10 (64-bit)

Hello everyone,  I have a problem with my new  PC it keeps freezing randomly , I had to do a factory reset of the windows 10 but  it keeps happening again ,I really dont know what to do , I would appreciate any help I can get from here , already did the hardware test I got no errors 

5 REPLIES 5

‎11-09-2019 09:07 AM

HP Recommended

Hello @banji121 

 

If you did a factory reset and the laptop is still freezing, you should contact HP Support for a warranty issue.

 

Use this link to contact them...

Contact HP Worldwide | HP® Official Site

 

Choose the country you are in and follow the prompts.

 

 

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‎11-09-2019 01:28 PM

HP Recommended

The warranty has expired the laptop was bought as new on ebay , can I still get help from Hp

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‎11-09-2019 03:48 PM

HP Recommended

You said its a new laptop in your first post so I am confused. Am I to assume it was a used PC then if you bought it from eBay?

 

Do you have the UEFI Diagnostics on the drive? If you tap the F2 key at power on, that menu will appear. Then you can run the full Extensive tests. Did you do that?

 

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‎11-12-2019 12:48 AM

HP Recommended

It was bought new on Ebay to clarify, I have not done the extensive testing only did the quick test but I will be going to HP service center today. It now freezes sometimes on boot up 

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‎11-12-2019 03:55 PM

HP Recommended

OK that will be best. Hope they get it fixed.

Good luck.

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