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KD07
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My new laptop only turn up when plugged in the charger

HP Recommended
OMEN by HP 15t-dh000 CTO
Microsoft Windows 10 (64-bit)

I just got my new Omen laptop 12 days ago. I have this issue I mentioned on the subject.  Nothing happens when I press the power button. I have tried several things:

 

1- Installing all the updates.

2- Updating the BIOS and UEFI.

3- I did testing on all components on UEFI, and all passed. as well as with  HP PC Hardware Diagnostic software.

4- I updated the Microsoft ACPI-Compliant Control Method Battery in Device Manager.

 

All these did not solve my issue. My laptop just runs when I plug in the charger, and once I take it off, my laptop turns off.

Note that, when I got my laptop, it was working. This issue happened today. Also, I notice there is a white light when I plug the charger.

 

So, my laptop works fine. The only issue I have right now is that my laptop does not work with the battery; it just works when I plug the charger. 

 

Could you please assist me? I do not feel good since it is a new laptop with Intel® Core™ i9 9880H (2.3 GHz, up to 4.8 GHz, 16 MB cache, 8 cores)+NVIDIA® GeForce® RTX 2080 with Max-Q design (8 GB).

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Photoray002
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Message 2 of 2
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HP Recommended

Hello @KD07 

 

You need to contact HP Support directly for warranty issues.

Contact HP Worldwide | HP® Official Site

 

The only other thing I could suggest is if you purchased from a physical store in your area, take it back for an exchange.

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