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05-27-2022 12:07 AM
After charging the battery in power off and unplug it after it was fully charge ,I played a GENSHIN game and it last only 1 hour and 30 minutes. I have a WIFI connection with 200 mbps speed.
05-28-2022 07:53 AM
Welcome to the HP Support Community.
I see that your battery is not able to hold the charge when you play the GENSHIN game. Do not worry, I will look into it and help you with it.
May I know if you are facing this issue only playing the GENSHIN game?
I would suggest you update the drivers using the link here and let me know the outcome of it: https://support.hp.com/us-en/document/ish_2857204-2362249-16
Also, please run a scan on the battery of your system to check if there are any hardware issues. Here are the steps: https://support.hp.com/us-en/document/ish_2854458-2733239-16
Hope this helps! Keep me posted.
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05-28-2022 09:58 PM
Thank you for your response and kind assistance, I've already done updating all drivers from HP Support also the Windows Update at Microsoft Store. I have also scan the battery using the Diagnostic Tools indicating that the battery is in normal condition. But still experiencing the same issue. Yes, I am facing this issue only playing the GENSHIN game.
05-31-2022 01:25 PM
Thanks for your response.
Since it is happening only with the GENSHIN game, I would suggest you contact GENSHIN support and they will be able to assist you. It is possible that they have launched an update or the game needs more power to run. Please contact them and they will help.