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HardDriveHelp
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Solved!

My product is new but I apparently have no warranty

HP Recommended
HP Pavillion 4PY21UA

My product thankfully was working for my final exam, but when I brought it home and watched a show it froze on me. Had no choice but to reboot using the power button, then it said that it was fixing disk errors. Took a look at related issues on here, and went to the hard drive quick test.

 

DST Check failed, ID RLR39S-95MA3G-XD7W3G-60QM03

 

I used the virtual agent on here to check my products warranty, and it said that the warranty expired in August. I bought this laptop in November. 

 

I can provide proof of purchase in November if needed

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banhien
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@HardDriveHelp 

 

Please edit your post and REMOVE s/n of your machine and remember do NOT post s/n of your machine on internet. Your machine is an HP Gaming Pavilion - 15-cx0056wm. Its specs

 

               https://support.hp.com/au-en/document/c06171851

 

Probably you bought it from Walmart.  From my information warranty for your machine

 

   Start Date: July 04, 2018             

    End Date :August 07, 2019

 

If you still believe your machine is still under warranty please call HP directly using:

 

        https://www8.hp.com/us/en/contact-hp/contact.html

 

Regards.

BH
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banhien
Level 19
Level 19
92,786 92,664 11,998 25,579
Message 2 of 3
Flag Post
HP Recommended

@HardDriveHelp 

 

Please edit your post and REMOVE s/n of your machine and remember do NOT post s/n of your machine on internet. Your machine is an HP Gaming Pavilion - 15-cx0056wm. Its specs

 

               https://support.hp.com/au-en/document/c06171851

 

Probably you bought it from Walmart.  From my information warranty for your machine

 

   Start Date: July 04, 2018             

    End Date :August 07, 2019

 

If you still believe your machine is still under warranty please call HP directly using:

 

        https://www8.hp.com/us/en/contact-hp/contact.html

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.



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HardDriveHelp
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I edited my post, my apologies, I was a bit stressed when typing it out and didn’t think straight about sharing my serial number. 

You are correct that I purchased from Walmart. I will call customer service tomorrow to figure out what’s going on. Thank you

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