• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎01-29-2022 08:59 AM

HP Recommended
Product: HP Gaming Pavilion - 15-cx0026nl
Operating System: Microsoft Windows 11

I noticed that when I connect headphones with USB connection to my PC, or a PS4 controller always with USB, the screen after a couple of minutes in an inaccurate time decides to go black, starting to turn off and access with a completely black screen, however the PC stays on, I try to click any button, mouse, but nothing doesn't turn on in any way. So I have to force shutdown to restart it. Among other things, rarely when it turns off after two seconds it comes back on completely changing the color of the screen but this happens to me more rarely, it almost always turns black and that's it.

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.