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My video settings are messed up and my audio driver never works right and keeps getting uninstalled

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OMEN by HP - 15-dc0096nr
Microsoft Windows 10 (64-bit)

I've been trying to solve this issue for a long time now.  My audio driver doesn't work right, it's the one that says Bang and Olusfen on it, but its a Realtek driver of course.  The support site  driver for my model doesn't work right cause it says I have got the wrong OS. Now I know everyone is saying roll back to 1903, but i  just can't, I have very expensive software i don't like installing a bunch of times(I am an indie developer and song writer).  I want to stay at 1909 anyways cause it is coming weather anyone likes it or not because it is Microsoft , they run the show.  I need a driver that will install on 1909 for my Nvidia 1050 that will show all it's options, and I also need a driver that will install on 1909 for my Bang and Olusfen Realtek driver that will show an equalizer in the audio control panel's effect tab(which means it is the correct driver).  I use 4 different studio's on this laptop, and I tired of juggling driver's to do what i have to do.


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Message 2 of 2
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@honeybone82 Perhaps, you can create a new user account and check if that works fine, also, to ensure this isn't a hardware issue, I suggest running an extensive hardware test on the device:

Install the latest version of the HP Hardware diagnostics (UEFI) on your device using this link: Click here for details


Hold the power button for at least five seconds to turn off the computer.

Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.

On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.

Click Extensive Test.

Click Run once, or Loop until error.

While the test is running, the time remaining and test result for each component display on the screen.

If a component fails a test, write down the failure ID (24-digit code) for when you respond back to us.


P.S: Welcome to HP Community 😉


Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.

I am an HP Employee

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