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10-05-2021 09:33 AM - edited 10-05-2021 10:05 AM
So my HDD died and I removed it and got a SDD M.2 Samsung 980Pro 1 TB and installed it but it doesn't seem to recognize it and I can't install Windows because of it ( USB Windows install I mean). I can access boot manager in BIOS but it doesn't appear either. HP Omen 15 model ce-00xx. What is the problem , what do I need to do?
Edit. Also it doesn't load the old HP diagnostic screen where I could test more stuff it only shows the black screen saying there is no bootable drive and to run diagnostics (options appear for memory and Drives only) and like I said I can enter the regular bios ( Aptio Setup Utility)?
Edit: Ok , I am doing a drive long dst check to see if eventually gets to the ssd m.2
Edit. So I ran the DST check and it passed but on drive 1 like it isnt recognizing the m.2 slot at all not even a bootable option or anything. Do I need to have a normal hard drive on the regular slot and then install m.2 drivers or something once I am in the OS? can't I just use m.2 as main and install OS there with the regular drive empty?
10-08-2021 12:04 PM
Thank you for posting on the HP Support Community.
Don't worry as I'll be glad to help,
I understand that your new SSD is not getting recognized after installation, as we have limited support boundaries in the support community as of now. I would request you to contact our Support and our Support Engineers should be able to sort this out.
HP Support can be reached by clicking on the following link: www.hp.com/contacthp/ And, also refer to the article: How to Install a Solid-State Hard Drive (SSD) By the end of the article you will be able to fix the issue.
Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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