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‎06-13-2019 05:33 PM

HP Recommended
Product: ce009la
Operating System: Microsoft Windows 10 (64-bit)

Hi! Network Intensifier (booster) in HP Command Center doesnt work after I formatted the laptop.. all drivers are installed. What can i do? It shows 0.00 Mb/s.. But in "home" of the Command Center it shows traffic..

2 REPLIES 2

‎06-13-2019 07:08 PM

HP Recommended

Hello @AnafleX 

 

There are usually only a couple of things that cause this.

Uninstall and reinstall the Omen Command Center (OCC) using this link... 

Get OMEN Command Center - Microsoft Store

 

Then go to Windows updates and manually click on the Check for updates button, even if it says its up to date. Do this a couple of times. Then after its updated, reboot.

 

Make sure the bios is up to date. Should be version F.19

You can see what bios version you have in the HP Support Assistant (HPSA).

Go to HP/HP Help and Support/HP Support Assistant.

IF you don't have the HPSA installed, you can grab it from here...

https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html

 

Bios  F.19 download...

https://support.hp.com/us-en/drivers/selfservice/swdetails/omen-by-hp-15-ce000-laptop-pc-series/1555...

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‎06-14-2019 05:51 PM

HP Recommended

Hello! Thanks for answer! I am installing the Microsoft Store App.. I have already tryed with it and with ".exe" apps.. I have .18 Bios version.

When i am done i will reply you.

Cheers!

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