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12-21-2022 03:15 AM
Over the past couple of days, my internet sometimes randomly loses connection or it randomly drops down in speed a lot for like 10-20 seconds and then goes back to normal but this is enough to lag me out a lot during games. This was fine before but I don't know why it's been happening now. Are there any fixes to this? I use wireless internet and not ethernet.
I would appreciate any help.
12-21-2022 01:05 PM
Sorry to hear that you are having problems ... I would like to help you.
Let me check your basic system configuration before you ride on the <wirless> wave ...
(1) Run msinfo32
- Select <System Summary>:
--->>> Copy/screenshot/paste following key/value pairs:
( equals HP product number (p/n) )
(2) Start Windows <Device Manager>
- Expand <Network adapters>
- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)
--->>> Send screenshot
(3) Please report back
12-21-2022 02:22 PM
OS Name Microsoft Windows 11 Home
Version 10.0.22621 Build 22621
System Model OMEN by HP Laptop 16-c0xxx
System SKU 4S1C6EA#ABU
Processor AMD Ryzen 7 5800H with Radeon Graphics, 3201 Mhz, 8 Core(s), 16 Logical Processor(s)
BIOS Version/Date AMI F.18, 20/10/2022
BaseBoard Product 8902
BaseBoard Version 89.61
There you go!
12-22-2022 12:38 AM - edited 12-22-2022 12:39 AM
(1) Create Windows system <restore point>
(2) Download and install / update
Realtek RTL8xxx Wireless LAN Drivers
Realtek RTL8xxx Bluetooth Drivers
(3) Restart Windows
(4) Test again
(5) Please report back
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