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‎02-26-2022 02:32 PM

HP Recommended
Product: OMEN 17.3 inch Gaming Laptop PC 17-ck0000 (2Y4A9AV)
Operating System: Microsoft Windows 11

Hello, my new Omen 17 has a faulty power adaptor. It is buzzing and the laptop keeps going on and off from the AC power. I have tested with a spare adaptor (200w not 330w) and there are no issues with that.

Is it possible to get a new adaptor sent out?

Category:
1 REPLY 1

‎03-01-2022 10:22 AM

HP Recommended

@Bolibaa

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help,
I appreciate your efforts to try and resolve the issue. This seems like a hardware issue with the AC adapter as you have checked with the alternate power adapter. Please reach out to the HP Technical Support team in your region for further assistance.

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

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