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- New HP Omen 17 Power Adaptor Issue

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02-26-2022 02:32 PM
Hello, my new Omen 17 has a faulty power adaptor. It is buzzing and the laptop keeps going on and off from the AC power. I have tested with a spare adaptor (200w not 330w) and there are no issues with that.
Is it possible to get a new adaptor sent out?
03-01-2022 10:22 AM
Thank you for posting on the HP Support Community.
Don't worry as I'll be glad to help,
I appreciate your efforts to try and resolve the issue. This seems like a hardware issue with the AC adapter as you have checked with the alternate power adapter. Please reach out to the HP Technical Support team in your region for further assistance.
Hope this helps! Keep me posted for further assistance.
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