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Bendur
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New HP Omen wont turn on

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HP OMEN 15-DC1800NO
Microsoft Windows 10 (64-bit)

My HP Omen is 3 days old, and I can't turn it on.

 

- I've tried to press the Power button for 15 seconds several times (with and without the power connected)

- I've tried to check the connection of the adapter

- I've checked that it's power from the outlet.

 

I am pretty sure that the charger was working yesterday, because the adapter was hot after using the computer.

 

No lights are turned on (but I can't remember seeing any charging lights when it was working either.

 

Thanks for answere

3 REPLIES 3
The_Fossette
HP Support Agent
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Message 2 of 4
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@Bendur

 

I reviewed your post and I understand that the computer is not powering on.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c04718479

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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Bendur
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I sent it back for repairing 

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The_Fossette
HP Support Agent
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@Bendur

 

Thank you for the update.

 

If any other questions arise, please feel free to write back to me.

 

Cheers!

The_Fossette
I am an HP Employee

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