cancel
Showing results for 
Search instead for 
Did you mean: 
New member
2 1 0 0
Message 1 of 3
125
Flag Post

New HP pavilon gaming 16 unusual sound

HP Recommended
HP pavilion gaming 16-a0901nc
Microsoft Windows 10 (64-bit)

Hello, my brand new laptop (I use it since monday) started making unusual sounds today and they are getting louder. At first I didnt almost hear it, but now it got louder and I cant ignore it and it seems that the performance dropped a bit, I didnt have any lags or glitches at all before, but now sometimes during gameplay a glitch appears on the lower side of the screen in a form of a line. The sound is coming from the right side of the laptop whitch is the side where the procesor is located. I really dont think it is coming from the fan (it doesnt sound like it). I recorded it, you can acces it through the link bellow.


thank you for help, Jan

 

RECORD 

 

2 REPLIES 2
Level 19
Level 19
88,684 88,570 11,323 24,317
Message 2 of 3
Flag Post
HP Recommended

@JanDivis 

 

Please do a clean install Audio software/driver, this should help.


   (a) Download the following driver and save on your computer,
                  https://ftp.hp.com/pub/softpaq/sp104001-104500/sp104209.exe

   (b) Go to Device Manager, Sound to uninstall sound driver (Realtek) and reboot,
   (c) Right click downloaded file and select Run as administrator,
   (d) Reboot again.


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

0 Kudos
Author
New member
2 1 0 0
Message 3 of 3
Flag Post
HP Recommended

I did so but it didnt solve the problem. I am pretty sure the sound is coming from the hardware. 

Thanks Jan

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation